Shipping Policy

Free shipping for retail orders over $99:

We offer free shipping within the US for all retail orders over $99.

Shipment location and delivery timeframe:

We ship from Atlanta, GA via FedEx and USPS. Shipping times usually varies from 2-10 business days, depending on where you live and the time of the year. Shipping times may slow a little during peak seasons. All orders submitted on our website with a valid email address will have shipments tracked by a unique tracking number emailed to you after shipping, to ensure prompt delivery and service.

Non-delivery of shipment (Retail Orders):

In the event of shipment non-delivery, the following options may be considered for your satisfaction:

  • If the shipment non-delivery is as a result of our error, we will gladly re-ship your order at no charge or issue a full refund back to you.
  • If the shipment non-delivery is as a result of your error (e.g. incorrect address, recipient information, etc. supplied by the customer), we can resolve the issue with the following 2 options:
    • Process an address correction while the shipment is β€œin-transit,” such that it is delivered to the correct address/recipient at its final destination. A $5.00 fee per address correction will be assessed.
    • If the shipment has already been delivered to the incorrect address/recipient, we can re-ship your order to the correct address/recipient, but we will re-charge the same order amount (product and shipping fees) to the original method of payment.
    • In the event, the original shipment is returned to us, we will issue a refund for the original order amount (product only) minus the shipping fee, to the original method of payment.