Shipping Policy
Free shipping for retail orders over $99:
We offer free shipping within the US for all retail orders over $99.
Shipment location and delivery timeframe:
We ship from Atlanta, GA via FedEx and USPS. Shipping times usually varies from 2-10 business days, depending on where you live and the time of the year. Shipping times may slow a little during peak seasons. All orders submitted on our website with a valid email address will have shipments tracked by a unique tracking number emailed to you after shipping, to ensure prompt delivery and service.
Non-delivery of shipment (Retail Orders):
In the event of shipment non-delivery, the following options may be considered for your satisfaction:
- If the shipment non-delivery is as a result of our error, we will gladly re-ship your order at no charge or issue a full refund back to you.
- If the shipment non-delivery is as a result of your error (e.g. incorrect address, recipient information, etc. supplied by the customer), we can resolve the issue with the following 2 options:
- Process an address correction while the shipment is βin-transit,β such that it is delivered to the correct address/recipient at its final destination. A $5.00 fee per address correction will be assessed.
- If the shipment has already been delivered to the incorrect address/recipient, we can re-ship your order to the correct address/recipient, but we will re-charge the same order amount (product and shipping fees) to the original method of payment.
- In the event, the original shipment is returned to us, we will issue a refund for the original order amount (product only) minus the shipping fee, to the original method of payment.